“What just happened there?” An all too familiar question that we all too frequently pose when we are engaged in a conversation that ends badly…. It is the unhealthy by product of poor communication at a time when there is an urgent and important issue to be discussed, but when opinions differ and when emotions have been triggered. Typically, at times like this, we toggle between blowing up or clamming up (our violent or silent responses). Learning how to have a crucial and courageous conversation about just about anything with just about anyone is an important and fundamental life skill; which will improve relationships at work and at home.
Our approach towards learning how to have a Crucial Conversation:
During an interactive and engaging process a safe space is created for delegates to work with their own real life examples, whether in their personal or professional lives, where they feel the need to initiate a crucial conversation. The step by step approach gets delegates to identify areas of their lives where they may be ‘stuck’ in a default position of avoidance/withdrawal or where they have resorted to blaming and attacking to make their voices heard. It enables each person to analyse and unpack what is at the core of their examples and to dismantle and separate the ‘stories’ that distort the ‘facts’.
Our approach is ‘learn by doing’: practicing through role plays how to initiate and, also, how to respond to a difficult conversation that has become crucial. Delegates learn how to identify and decipher the early warning signs within themselves and in others and how to respond when people ‘blow up’ or ‘clam up’.
We recommend Crucial Conversations as an important skill for anyone in a leadership position; although the program is designed to accommodate all levels within an organization. We regard it as an important life skill.
Our proposal Two Day Programme supported by Coaching
There is flexibility in the construct of this program which can be scheduled as a two-day intervention or modularized over 4 morning sessions.
There is both pre-work and post workshop assignments and reading to support the learning experience. In addition, we recommend at least one face to face coaching session per delegate after the training to consolidate, personalize and embed the learnings.