How often do we walk out of a conversation…whether at work or home and think “What just happened there?”….with a definite sense of having failed in trying to get our point across.
When the issue is important and urgent, when opinions differ and when emotions are running high…chances are you will need to engage in a ‘crucial’ conversation. There is a definite skill to getting it right.
It is so important to ‘start with heart’ when we prepare ourselves to have a crucial conversation and to ensure that we are not confusing what we consider to be the facts…with our personal ‘story’ about those facts. Getting head and heart right in terms of our motive for engaging with that person is everything….